Contact information
Contact Information
TOPAZ CLOTHES
We're here to help. Reach out anytime — our team is happy to assist with orders, returns, product questions, or any other inquiries.
Customer Support
Email: support@usetopaz.shop Phone: +44 7481 781004 Address: 74 Church Street, London, NW8 8ET
Response Time
We respond to all inquiries within 24–48 hours, Monday to Friday. Messages received on weekends or public holidays will be answered on the next business day.
What to Include in Your Message
To help us assist you faster, please provide:
- Your order number (if applicable)
- Full name used at checkout
- A clear description of your inquiry or issue
- Photos or screenshots, if relevant
Business Hours
Monday to Friday: 9:00 AM – 6:00 PM (GMT) Saturday and Sunday: Closed
Office Address
74 Church Street London, NW8 8ET United Kingdom
Please note: this address is for correspondence only. We do not accept walk-in visits or returns without prior authorization. Always contact us before sending any package.