Privacy policy

Privacy Policy

TOPAZ CLOTHES

This Privacy Policy explains how TOPAZ CLOTHES collects, uses, and protects your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit our site or place an order, we may collect:

  • Personal details: name, email, shipping/billing address, phone number
  • Payment information: processed securely by our payment providers (we do not store full card numbers)
  • Order history: products purchased, transaction details
  • Device data: IP address, browser type, operating system, referring URLs
  • Behavioral data: pages visited, time on site, interactions with our content

Why We Collect Your Data

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and customer support communications
  • Improve our products, services, and website experience
  • Send marketing communications (only with your consent)
  • Prevent fraud and ensure secure transactions
  • Comply with legal obligations

Data Storage and Security

Your data is stored on secure servers provided by Shopify and trusted third-party services. We use industry-standard encryption (SSL/TLS) and security measures to protect your information against unauthorized access, alteration, or disclosure.

Cookies and Tracking

We use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Analyze site traffic and performance
  • Deliver personalized advertising

You can disable cookies in your browser settings, though some features may not work properly.

Sharing With Third Parties

We share data only with trusted partners who help us operate our business:

  • Shopify – e-commerce platform
  • Payment processors – to handle transactions securely
  • Shipping carriers – to deliver your orders
  • Email and marketing services – with your consent
  • Analytics providers – to understand site usage

We never sell your personal information.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request data portability
  • Object to certain types of processing

To exercise these rights, contact us at support@usetopaz.shop.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Children's Privacy

Our store is not intended for individuals under 16. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact

For privacy-related questions: Email: support@usetopaz.shop Phone: +44 7481 781004 Address: 74 Church Street, London, NW8 8ET